Need Help? support@howthoughtful.co.za

Frequently Asked Questions

PAYMENT METHODS


WHAT PAYMENT METHODS DO WE ACCEPT?

  • We make use of PayFast a secure online. We accept both Visa and MasterCard, debit and credit cards as well as EFT payments.

ORDER PROCESS


HOW DO I NAVIGATE THE SITE?

  • You can’t miss our convenient top navigation menus, of our most popular gift categories – it’s on every page so you can’t get lost. If you know exactly what you’re looking for, simply search for the product you’re after in the search bar at the top of every page. You’ll be redirected to where you can then see the result relating to your search as far as Pages, Posts or Products go.  You can also use our Sitemap which is conveniently situated in the lower left hand corner of each page under USEFUL LINKS.

HOW DO I VIEW A PRODUCT?

  • You can add a product to your cart from the product page. Simply click on the thumbnail and you will be redirected. You can then fill out the required information eg. colour or quantity. If you would like to replace an item, simply remove it from your cart by clicking the shopping trolley on the top bar and then click the red cross next to the product thumbnail to remove it.

HOW DO I PURCHASE MY ITEM?

  • Once you’ve found the prefect gift, simply fill out any required information like the colour or quantity then click the ‘ADD TO CART’ button. You will then see a green banner saying your gift was successfully added to your cart. You can then click the ‘ View Cart’ button on this banner to view your cart contents. You will be able to apply any discount coupons here. You will then click ‘Proceed To Checkout’ once you are happy. You will then be redirected to our billing page where you will fill out your billing and delivery information and make your payment. Checkout our ‘How To Order’ page for a step by step guide with pictures. You can also print a printable version to assist you. You can view this here.

GIFT WRAPPING


CAN YOU GIFT WRAP MY GIFT?

  • Of course. This is included in your purchase. Every gift comes beautifully presented and packaged either in a gift box with tissue paper and satin ribbons or in cellophane if it is a large item. If you leave us your personalised message, we will include this too. If you leave the personalised message area blank, we’ll still send you a blank message card and envelope for your convenience.

VOUCHER CODES & SPECIAL OFFERS


WHAT DO I DO WITH MY CODE?

  • You will be required to enter your coupon code , free delivery code and free gift codes among others, at the checkout. Vouchers or coupon codes must be applied when viewing your cart before placing your order via checkout; they cannot be exchanged for cash or used in conjunction with any other offers.

DELIVERY QUESTIONS


WHERE IS MY ORDER?

  • You will receive an email informing you that your order has been dispatched. We will also send you an email to confirm that delivery took place.

WHEN WILL MY GIFT ARRIVE?

  • We make every attempt to deliver your gifts as quickly as possible. Factors including stock availability, the delivery address and the nature of the gift – whether it’s customised – all influence the delivery time. You’ll be able to see the delivery information for each gift before your purchase it under the ‘Delivery On This Gift’ tab. Which can be found under the image on the product page. We also cannot guarantee a specific time but delivery will happen between business hours on a working day.

WHAT ARE THE DELIVERY COSTS?

  • Our gifts are packed individually in boxes to protect them while in transit and therefore delivery fees are set per item. This excludes our Jewellery line which is set at 5 pieces per delivery fee. Delivery charges will be calculated upon checkout.

OOPS, I WAS OUT WHEN MY ORDER GOT DELIVERED. NOW WHAT?

  • Don’t worry, there’s still time. You would have received a call from our courier. You can call them back to arrange a more convenient time or to arrange a collection from the local depot.

I DON’T LIVE IN OR NEAR A MAIN TOWN. WHAT ARE MY OPTIONS?

  • No problem, we’ll find a way to help you. You will proceed to place your order as normal. If the delivery location falls within a remote area, you will need to add an extra day for delivery and unfortunately, there will also be a higher delivery charge. Once we have received your order, you’ll be invoiced accordingly.

MY GIFT ARRIVED DAMAGED OR BROKEN. WHAT DO I DO?

  • If any part of your order arrives damaged or broken, then please let us know within 48 hours of receiving the gift. We will then arrange for a free return. We will of course replace the item. If you do not want the item replaced, please be sure to let us know when you contact us so that a full refund can be issued when the item is back with us in its original box with all its contents.